State Farm® Insurance Agent Todd Schaffner
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Gilbert Franciscogarcia
October 10, 2024
5
out of
5
rating by Gilbert Franciscogarcia
"Had a wonderful experience."
We responded:
"Thank you so much for your review, Gilbert! We’re delighted to hear you had a wonderful experience. If there's anything else we can do for you, please let us know! - Todd"
Christopher Ordaz
August 16, 2023
5
out of
5
rating by Christopher Ordaz
"The time it took to get the quote to being accepting took a total of maybe an hour. Marissa Bustillos was swift and incredibly efficient 10/10 customer service!!"
We responded:
"Thank you, Christopher, for your glowing review. We are delighted to hear that you had a swift and efficient experience with our office and that Marissa Bustillos provided you with 10/10 customer service. We appreciate your feedback and your satisfaction. Thank you for choosing us as your local State Farm office. We look forward to working with you again. 😊 -Todd"
lynn lhs127826@icloud.com
June 2, 2023
5
out of
5
rating by lynn lhs127826@icloud.com
"State Farm was great. I only switched because I needed homeowners insurance and they don’t offer it anymore. Ugh. Great company though!!"
We responded:
"Thank you for leaving us this 5-star review, Lynn! We appreciate you choosing us for your State Farm Insurance needs. -Todd "
Randy Gunter
April 13, 2023
1
out of
5
rating by Randy Gunter
"I had a very good experience with Marisa The process to signing up with State Farm went very smooth Thank you again"
Nate H.
September 27, 2022
5
out of
5
rating by Nate H.
"Update: things didn’t work with my new insurance and State Farm won’t take me back :/ said they don’t cover my zip code any longer. Wish I never left… These people have been great, all around. I’ve been with them for homeowners insurance for 2+ years with no issue. Never had a claim, so can’t speak on that, but this local office has honestly been great. I’m leaving today and I really didn’t want to, but I’m not leaving because of bad service but just pricing and coverage. I’ve been able to bundle elsewhere and get a much cheaper rate which has worked a lot better for me. Canceling my policy was very easy and no hassle, which is always a plus to me in a company. If things don’t work out with my new insurance, I would definitely come back here for another policy. Todd definitely runs a great team out of this office. Always approachable, friendly, honest, and down to earth. I’ve never had an issue reaching out to anyone and being ignored or rude or anything like that."
We responded:
"Thank you for this kind hearted 5-star review, Nate! We cannot thank you enough for all the years with us, and we are so sad to hear you are leaving. Our office will always focus on delivering a superior customer service experience to our customers. We will always be here if you ever decide to come back to our office. -Todd"
Lovley Terrez (uniconicky)
September 22, 2022
5
out of
5
rating by Lovley Terrez (uniconicky)
"The girls here are very nice and friendly, always willing to help if I have any questions on my policies they will gladly go over it and suggest the best solution. If you live in the area I would definitely move to this office ☺️"
We responded:
"Thank you for the great 5-star review, Lovley! We have a pretty great team here at our office. If you ever need anything, feel free to contact us at any time. - Todd "
Alex Nunez
June 20, 2022
5
out of
5
rating by Alex Nunez
"Very helpful with my situation. Thank you for everything"
We responded:
"Hello Alex, Thank you for leaving us a 5 star review! We greatly appreciate your feedback, If you ever have any questions, please feel free to give our office a call :)"
Ashvir Bains
May 28, 2022
5
out of
5
rating by Ashvir Bains
"Had questions about an insurance claim and everything was answered quickly. I also recently had to call to get a quote to add a new vehicle to my policy and Esmeralda was able to get me what I needed in less than 5 minutes. So far everyone at this office has responded quickly and been very helpful."
We responded:
"Hello! Thank you for leaving us a review! I will let Esmeralda know the kind words you left for her! Thank you for the 5 star rating, please call us with any questions you may have in the future!"
Cindy Winston
May 26, 2022
5
out of
5
rating by Cindy Winston
"The office Representatives were very nice and friendly and provided excellent service for my insurance needs."
We responded:
"Thank you so much for leaving our office a 5 star rating and thank you for the kind words, don't hesitate to give us a call for any insurance needs you may have!"
David Godfrey
May 25, 2022
5
out of
5
rating by David Godfrey
"Nicole Hernandez was amazing to speak to. She helped me out and broke down all the details for me. A+++"
We responded:
"Hello David, Thank you for leaving us a 5 star review, I will let Nicole know the kind words you left for her :) We are always happy to help you! Thank you again."
Holly Gorman - personal
May 19, 2022
5
out of
5
rating by Holly Gorman - personal
"Todd has always been amazing. His staff is also super helpful. I had a situation where the insurance didn’t get paid by my mortgage company and they handled it all with ease and got it handled in a timely manner. I always appreciate their service and kindness."
We responded:
"Hello! Thank you so much for leaving us a 5 star review, We hope to continue helping you with any problems you may have in future ! :)"
Lin Min
February 28, 2022
5
out of
5
rating by Lin Min
"Great office with great employees. Nicole was a big help with explaining everything to me in a simplified and detailed way. She was very understanding and patient. Would 10/10 recommend their services to friends and family. Thank you guys !"
We responded:
"Hello and thank you for leaving us a 5 star review, Our team strives to keep every person happy and feel at ease, Im am Grateful that Nicole was able to help you and hope to her from you again soon!"
Ashley Deluna
February 27, 2022
5
out of
5
rating by Ashley Deluna
"Marissa was very informative on all my insurance needs and was able to get me the best possible rate! I highly recommend her if you need info in a timely manner."
We responded:
"Hello Ashely! Thank you for leaving our office a 5 star review, we greatly appreciate the kind words you left for Marissa and will let her know!"
Rebeka Murphy
February 26, 2022
5
out of
5
rating by Rebeka Murphy
"Nicole was very easy to talk with and always answered all of my questions !! Thank you for great service ‼️"
We responded:
"Hello Rebeka, Thank you for leaving us a 5 Star Review! We hope to continue helping you with any future questions! We will relay the kind words you left for Nicole!"
Janitzia Serrano
February 24, 2022
5
out of
5
rating by Janitzia Serrano
"Marissa was so helpful and made it so easy to get all my insurance needs met. She was able to answer all my questions in a timely manner. Excellent customer service. Highly recommend!"
We responded:
"Hello Janitzia! Thank you for giving us 5 stars! WE will let Marissa know the kind words you left! Don't hesitate to give us a call in future!"
Naomi Garza
February 6, 2022
5
out of
5
rating by Naomi Garza
"Esmeralda is the best! She is very sweet, friendly, and beyond helpful. She always answered all my questions and went above and beyond!!- John and Lisa Garza"
We responded:
"Hello! Thank you so much for leaving us a 5 star review! We will let Esmeralda know the message you left for her! Please do not hesitate to ever call us for any insurance questions you may have! -Todd Schaffner"
Crystal Romero
January 31, 2022
5
out of
5
rating by Crystal Romero
"Excellent customer service and explained all of my insurance needs to me. Highly recommend for anyone looking for a professional experience. Thank you Nicole for always answering my questions in a timely manner."
We responded:
"Hello, Thank you for leaving our office a 5 star review! We are pleased Nicole was able to meet your expectations and hope our office will continue to help in your insurance needs. - Todd Schaffner"
Jessica Perovich
January 28, 2022
5
out of
5
rating by Jessica Perovich
"Great customer service, always!"
We responded:
"Hello Jessica, Thank you for leaving us a !5 star review! We greatly appreciate you and hope you call in for any questions you may have in regards to your insurance needs! -Todd Scaffner"
Angela Aguayo
January 19, 2022
5
out of
5
rating by Angela Aguayo
"Nicole did a wonderful job in remembering to reach out to me towards the beginning of this year! She is always willing to help me out with any questions. You have a great employee."
We responded:
"Hello Angela, Thank you for leaving our office a 5 star review! We are thrilled that Nicole was able to go above and beyond for you! We will pass along the feedback to Nicole, If you ever need anything we are here for you!- Todd Schaffner"
Luz Lopez
January 8, 2022
5
out of
5
rating by Luz Lopez
"Marissa made it so easy to get all my insurance needs met. She was so fast to respond and always available to answer any questions I may have. Would definitely recommend!"
We responded:
"Hello Luz, Thank you so much for leaving us a 5 star review. I am happy to hear the Marissa is able to go above and answer any Insurance questions you have. Talk to you soon!"
AIram Guido
December 3, 2021
5
out of
5
rating by AIram Guido
"Speaking with Esmeralda was great ! She helped me with my insurance made sure everything was good, also answered the questions I had . She’s very professional . Would recommend!!"
We responded:
"Hello Alram, Thank you so much for leaving us a review. We greatly appreciate the kind words you left for Esmeralda and we will let her know. If you ever have any questions on your auto insurance or home insurance, don't hesitate to call us! Talk to you soon"
Tony Salas
December 3, 2021
5
out of
5
rating by Tony Salas
"When I call Esmeralda Salas is a very kind caring person. She helps me with any questions that I have and solved my insurance problem. Thanks you for all your help..."
We responded:
"Hello! Thank you for leaving us a 5 Star Review!! We appreciate the kind you left for Esmeralda. Hope to hear from you soon to discuss any questions you may have for home insurance and auto insurance. I'll make sure to let Esmeralda know you left her a review!"
Segis Estrada
December 2, 2021
5
out of
5
rating by Segis Estrada
"Great Experience and Help with all my Auto, Home and Life Insurance needs. Highly Recommend Todd Schaffner - State Farm Insurance Agency!"
We responded:
"Hello! Thank you for leaving us a 5 Star Review!! We appreciate the kind words towards our office. Hope to hear from you soon to discuss any questions you may have for home insurance and auto insurance."
Kendell Crawley
November 30, 2021
5
out of
5
rating by Kendell Crawley
"Nicole H was amazing help me get home ins and was a quick with the info and setting everything up thank you so much Nicole"
We responded:
"Hello Kendell, Thank you so much for leaving us a review. We greatly appreciate the kind words you left for Nicole and we will let her know. If you ever have any questions on your auto insurance or home insurance, dont hesitate to call us! We are an email away too! Talk to you soon"
Athena Prostitis
November 22, 2021
5
out of
5
rating by Athena Prostitis
"i get so anxious talking to people but Nicole was such a sweetheart she helped me so much and made everything so easy."
We responded:
"Thank you for leaving a 5 Star review! I'm glad Nicole was able to help you with your insurance needs, I will let her know the nice words you left! Take care!"